General
8 Steps to Qualifying Your Customer
Every now and then in our business, we have a customer who will call in for a specific request. Actually, what they are requesting is a product or specific service. If we give to the customer what he has asked for, this may be considered a successful exchange: the customer got what he or she…
Read MoreA basic definition of Leadership, expanded.
“Leadership is the ability to influence a group towards a common goal or purpose“ 1. If leadership is an “ability“, are leaders “born” or “developed”. This is a common question that proponents are willing to argue for and against. Some may be born with the predisposition, personality that later develops into important traits for leadership.…
Read MoreYou get better and better everytime you keep at it
Have you noticed that when you do something once, or for the first time, you’re likely to think that you just not ‘that good’ at it? And if we stopped right there, we would form a negative belief congruent with that performance.
Growing up, all I wanted to be was a boxer – a champion of the world. I followed the champions on the telly, dreamed about it, spoke about it, shadow boxed and yes – got into some school fights.
Read MoreHonesty
Honesty is a habit. Honesty is a choice. Honesty becomes a character trait over time.
Honesty denotes truthfulness, candour and straightforwardness. Honesty deals with the absence of lying, cheating, deceit and taint. (Read more…)
Read MoreEmzansi Engineers (Supervisory Empowerment Programme II)
During the months of April and May 2011, the management team of Emzansi Engineers engaged in an accredited and customised supervisory and management development programme: Supervisory Empowerment Programme II. What an engaging experience with team members keen on their personal and professional development. All of this in aim to deliver a superior service to valued…
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