Are your frontline staff delivering excellent customer service?

Do they display the values and behaviours desired by the company?

Do they keep customers loyal?

The Customer Service Perspective™ Measures :

Behavioral characteristics: 

  • Trust
  • Tact
  • Empathy
  • Conscientiousness
  • Conformity
  • Focus
  • Courtesy
  • Flexibility


  • Vocabulary
  • Numerical

Purpose of the Customer Service Perspective™ :

Worldwide, up to two-thirds of all customers leave due to poor customer service. That is why the people you select to interface with your customers are so important. When you hire employees using Profiles Customer Service Perspective™ you populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability. 

Profiles Customer Service Perspective™ assesses the attitudes and customer service proficiency of employees and job candidates. It gives you the critical information you need to hire individuals with good customer service skills, improve customer service training and increase awareness that every employee is part of the customer service team.

Customer Service Perspective™ Reports :

  • Placement Report
  • Coaching Report
  • Individual Report.

Customer Service Perspective™ is Used for :

  • Hiring
  • Placement
  • Promotion
  • Uncovering training and development gaps.

Benefits of the Customer Service Perspective™ :

  • Establish levels of customer service conformity
  • Measure management expectations
  • Measure staff competency
  • Use as pre-work for Customer Service Training