Courageous Conversations: Building Trust and Psychological Safety in the Workplace

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  • Do you ever find yourself avoiding difficult conversations at work, even though you know they need to happen?

  • Have you ever wished you felt more comfortable speaking up or sharing your honest opinions in meetings or with your manager?

  • Do you feel like your team could benefit from a stronger sense of trust and openness?

  • Are you interested in learning how to give and receive feedback in a way that's both constructive and supportive?

Course Overview:

To equip participants with the skills and mindset needed to engage in open, honest, and respectful conversations about challenging topics in the workplace. This workshop emphasises the importance of psychological safety and vulnerability in fostering trust, collaboration, and innovation within teams.

By the end of the programme, participants would be able to:

  1. Understand the concept of courageous conversations and their importance in the workplace
  2. Develop self-awareness of your communication and behavioural styles and potential biases
  3. Learn and practice effective communication techniques for initiating and navigating challenging conversations
  4. Cultivate a sense of psychological safety and vulnerability within themselves and their teams
  5. Develop strategies for giving and receiving feedback constructively
  6. Build trust and strengthen relationships with colleagues through open communication

Course Content:

  • Module 1: Understanding Courageous Conversations

    • Definition and significance of courageous conversations
    • Barriers and benefits of engaging in them

  • Module 2: Building Psychological Safety

    • Definition and impact of psychological safety
    • Factors contributing to psychological safety
    • Interactive exercise: "Safety Circle"

  • Module 3: The Role of Vulnerability

    • Importance of vulnerability in building trust and connection
    • Fears and misconceptions associated with vulnerability
    • Interactive exercise: "Vulnerability Cards"

  • Module 4: Mastering Communication Techniques

    • Communication and Influence Styles
    • Behavioural Styles
    • Introduction to the "STATE" model for feedback
    • Review of active listening, empathy, and non-verbal communication
    • Role-playing exercise: "Feedback Practice"

  • Module 5: Navigating Challenging Conversations

    • Common challenges in courageous conversations
    • Strategies for managing conflict and finding common ground
    • Role-playing exercise: "Difficult Conversations"

  • Module 6: Creating a Culture of Courageous Conversations

    • Organisational and team-level practices supporting courageous conversations
    • Developing an action plan for implementation
    • Summary of key takeaways and learnings
    • Creating a "Commitment to Courage
    • Celebration of courage and willingness to learn and grow

Method of Presentation :

Teaching Aids :
Course Manuals, MS PowerPoint presentations, Audio/ Visual presentations, Group Discussions, Role Plays, Self Reflection, Action Planning, Activities and Games

Measurement :
Influence Style Inventory & Quick DISC tools.

Target Group :

Managers and Leaders, Team Members at All Levels, Human Resources Professionals, Teams Experiencing Conflict or Communication Breakdowns, Organisations Undergoing Change or Transition, High-Performing Teams Seeking Continuous Improvement

Duration of Course :

2 Days

Venue :

Training can be conducted in-house, or at a venue of your choice.

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