About This Service
Performance management systems often generate a lot of paperwork and very little performance. We work with managers to build the capability to lead performance through real conversation — not only through the annual review form.
Where This Typically Breaks Down
- Annual performance reviews treated as a compliance exercise.
- Managers who rate everyone a 3 to avoid difficult conversations.
- Performance issues identified at year-end that should have been raised in month two.
- High performers feeling unrecognised; underperformers feeling unchallenged.
What This Service Focuses On
Equipping managers to set clear expectations, hold regular performance conversations, give specific and useful feedback, and manage both underperformance and high performance with confidence.
Who This Is For
- Line managers responsible for team performance.
- Senior managers leading management teams.
- HR partners supporting managers through performance processes.
- Organisations refreshing their performance management practice.
Delivery Format
- Workshops combining practical frameworks with extensive practice.
- Manager skills labs focused on live performance situations.
- Coaching for managers working through specific underperformance cases.
- Hybrid and virtual delivery available.
Duration: Typically 1–2 days. Longer modular programmes available where performance management is being substantially rebuilt.
What This Enables
- Performance conversations that happen regularly, not annually.
- Clearer expectations and more honest feedback across the organisation.
- Earlier identification and management of underperformance.
- Better recognition and retention of high performers.