Privacy Policy

Introduction

Synergistic Outcomes CC ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

This policy explains what personal information we collect, how we use it, and what your rights are.

What information we collect

We may collect the following personal information when you interact with us through this website, by email, or in person:

• Name and surname
• Email address
• Phone number
• Organisation name and your role or position
• The content of messages you send us through our contact form or email

We do not collect sensitive personal information such as identity numbers, financial details, health information, or biometric data through this website.

How we collect information

We collect personal information:

• When you complete our contact form on this website
• When you send us an email or call us
• When you engage us for consulting, facilitation, or assessment services
• Through cookies and analytics tools used on this website (see below)

How we use your information

We use your personal information to:

• Respond to your enquiry or request
• Provide the services you have engaged us for
• Communicate with you about our services, where you have indicated interest
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Legal basis for processing

We process your personal information on the following lawful grounds under POPIA:

• Your consent (when you submit a contact form or subscribe to communications)
• Contractual necessity (when processing is required to deliver a service you have engaged)
• Legitimate interest (to improve our website and services)

Data retention

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to allow us to respond and follow up, after which they are securely deleted.

Cookies and analytics

This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymised, aggregated data about page views, referral sources, and user behaviour. No personally identifiable information is collected through analytics.

You can control cookie settings through your browser. Disabling cookies will not affect your ability to use this website.

Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator (South Africa)

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Third-party links

This website may contain links to external sites (such as Medium, LinkedIn, and other social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Contact us

If you have any questions about this privacy policy, or if you wish to exercise any of your rights under POPIA, please contact us:

Synergistic Outcomes CC
Email: info@synout.co.za
Phone: +27 (0)31 201 7917
Durban, KwaZulu-Natal, South Africa

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.