If you’re a leader, manager, parent, administrator or someone with responsibilities, this is important advice that can help you do the right thing.
These are some problems or accusations we may be facing:
“Why did you give the customer such a large discount?”
“You promised the customer delivery on the order much earlier than our normal terms and conditions”
“You took sides on that issue because of your relationship with that person”
“The contract stated the following… why did you give more?”
“You seem to have your favourites and the rest are treated differently”
We make concessions because we wish to be……… “nice”.
Some of the reasons for wanting to be ‘nice’ and not ‘fair’, may include:Read More