Posts Tagged ‘quality’
What is Customer Service? 16 Ideas…
Customer Service is most relevant today. How does it apply to your team? In a recent training session, I asked staff from a newly formed group of companies: “What is Customer Service?” There were at least 16 ideas that were shared: Customer Service is about making sure that customers feel welcomed, appreciated and worth. They…
Read More10 Business lessons from an air crash disaster.
I recently watched an air crash investigation documentary about Korean Air Cargo Flight 8509 that claimed the lives of all four crew on board on 22 December 1999 shortly after take-off from London Stansted Airport. The airplane crashed under a minute of take off at Hatfield Forest. I admit, I’ve watched many of these disaster…
Read MoreWhat makes a great communicator?
In November of 2001, I had the treasured opportunity to listen to Nelson Mandela speak at the Sandton Convention Centre in Johannesburg, SA. It was a business conference on Excellence and Quality in South African industry sectors. These are four things I remember about that memorable experience: 1) It took former President Nelson Mandela about…
Read More