Customer Service is most relevant today. How does it apply to your team? In a recent training session, I asked staff from a newly formed group of companies: “What is Customer Service?” There were at least 16 ideas that were shared: Customer Service is about making sure that customers feel welcomed, appreciated and worth. They…Read More
I recently watched an air crash investigation documentary about Korean Air Cargo Flight 8509 that claimed the lives of all four crew on board on 22 December 1999 shortly after take-off from London Stansted Airport. The airplane crashed under a minute of take off at Hatfield Forest. I admit, I’ve watched many of these disaster…Read More
We work with various corporates and organisations who engage us in staff development and growth. This is important. It tells that an organisation cares about its staff growth needs who ultimately perform work to meet customer expectations. However, if leadership and management do not engage employees about the company’s plans and activities, a whole new…Read More
In November of 2001, I had the treasured opportunity to listen to Nelson Mandela speak at the Sandton Convention Centre in Johannesburg, SA. It was a business conference on Excellence and Quality in South African industry sectors. These are four things I remember about that memorable experience: 1) It took former President Nelson Mandela about…Read More
How do you respond to someone who has already formed an opinion before hearing you out? How do make someone listen when they seem to have their index fingers in both ears, humming to tune of “The sun will come out/ Tommorrow” (Annie)?
Firstly, let’s understand why people shut off and choose to be closed minded, with a question at the end of each reason.Read More