Authority in the workplace
A person has authority when he or she has the right to preside, adjudicate, pronounce or lead a group of...
What makes a great communicator?
In November of 2001, I had the treasured opportunity to listen to Nelson Mandela speak at the Sandton Convention Centre...
8 Steps to Qualifying Your Customer
Every now and then in our business, we have a customer who will call in for a specific request. Actually,...
A basic definition of Leadership, expanded.
"Leadership is the ability to influence a group towards a common goal or purpose" 1. If leadership is an "ability",...
What if you just don’t fit your job?
We all know the cliche, and common recommendation for poor job fit in companies: "Put the round peg in the...
Motivating Gems from the PSASA 2012 convention
Professional Speaking
Come back stronger
On July 26, 2008, Miguel Cotto, then undefeated light middleweight champion of the world, suffered his first loss as a...
Why 2012 is just the beginning.
The world is not going to come to an end, according to Mayan prophecy. That is superstition. It can, in...
Trees die from the top
"A man (or woman) might know too little, perform poorly, lack judgment and ability, and yet not do too much...