Why Review Strategy?

A strategy is normally associated with the first phase of the strategic management process: planning. Planning deals with intention, the...
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Courageous Conversations in the Workplace

As we work with various organisations in matters of strategy and performance management, a key stumbling block to achieving results...
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Leadership Lessons from Zuma’s Resignation

South Africa awoke today with the news that President Jacob Zuma has resigned. For most South Africans, it’s a feeling...
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Why try to do everything by yourself?

Are you obsessed with doing everything by yourself? Use the skills and talents of others to help you get ahead....
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What is Customer Service? 16 Ideas…

Customer Service is most relevant today. How does it apply to your team? Customer Service Training...
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OUTsurance, Twitter, Marketing and Cultural Sensitivity

Often it takes a really painful mistake to make us look inward at the very necessary changes we've overlooked -...
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4 Things to Support Salespeople Succeed

"Sales is the lifeblood of any business. Nothing happens unless a sales is made. Everybody sells something. The purpose of...
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Using Employee Climate Surveys in the Workplace

Companies that engage their staff are more likely to improve workplace satisfaction and inclusion than those who do not or simply assume...
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Dealing with Demotivated Staff

Recently, whilst returning to our destinations in a courtesy car, a manager and I got chatting. "What do you do?",...
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