Why Review Strategy?
A strategy is normally associated with the first phase of the strategic management process: planning. Planning deals with intention, the...
Courageous Conversations in the Workplace
As we work with various organisations in matters of strategy and performance management, a key stumbling block to achieving results...
Leadership Lessons from Zuma’s Resignation
South Africa awoke today with the news that President Jacob Zuma has resigned. For most South Africans, it’s a feeling...
Why try to do everything by yourself?
Are you obsessed with doing everything by yourself? Use the skills and talents of others to help you get ahead....
What is Customer Service? 16 Ideas…
Customer Service is most relevant today. How does it apply to your team? Customer Service Training...
OUTsurance, Twitter, Marketing and Cultural Sensitivity
Often it takes a really painful mistake to make us look inward at the very necessary changes we've overlooked -...
4 Things to Support Salespeople Succeed
"Sales is the lifeblood of any business. Nothing happens unless a sales is made. Everybody sells something. The purpose of...
Using Employee Climate Surveys in the Workplace
Companies that engage their staff are more likely to improve workplace satisfaction and inclusion than those who do not or simply assume...
Dealing with Demotivated Staff
Recently, whilst returning to our destinations in a courtesy car, a manager and I got chatting. "What do you do?",...