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What is Customer Service? 16 Ideas…

Customer Service is most relevant today. How does it apply to your team? In a recent training session, I asked staff from a newly formed group of companies: “What is Customer Service?” There were at least 16 ideas that were shared: Customer Service is about making sure that customers feel welcomed, appreciated and worth. They…

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OUTsurance, Twitter, Marketing and Cultural Sensitivity

Often it takes a really painful mistake to make us look inward at the very necessary changes we’ve overlooked – through oversight. This weekend saw OUTsurance showcase a Father’s Day advert with majority white fathers with their children. 19 White fathers and just 1 black father, has been suggested. The onslaught on Twitter was swift…

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4 Things to Support Salespeople Succeed

“Sales is the lifeblood of any business. Nothing happens unless a sales is made. Everybody sells something. The purpose of business is to make and keep a customer.” You’ve heard this before?  And yet, sales is viewed as taboo: unclean, embarrassing, sleazy and pushy.  And a further paradox: sales people are usually the highest paid…

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Using Employee Climate Surveys in the Workplace

Companies that engage their staff are more likely to improve workplace satisfaction and inclusion than those who do not or simply assume what’s best. Workplace Climate Surveys or Employee Climate Surveys can help scan internal environment of employees. This can be the start of making better decisions, an important input into strategic planning or showing that your company cares about how their people ‘think and…

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Dealing with Demotivated Staff

Recently, whilst returning to our destinations in a courtesy car, a manager and I got chatting. “What do you do?”, she asked. “I have a consultancy business which helps companies in the areas of strat planning, training, profiling, team building and work-life balance” (maybe not the best elevator pitch). “How about you?”, I asked. “I am…

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