Courageous Conversations in the Workplace

As we work with various organisations in matters of strategy and performance management, a key stumbling block to achieving results is the inability of line managers and subordinates to engage in robust, open and challenging conversations. These conversations push relationships to new levels of understanding, empathy, respect, support and changes needed. The best of strategies…

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Leadership Lessons from Zuma’s Resignation

South Africa awoke today with the news that President Jacob Zuma has resigned. For most South Africans, it’s a feeling of a decision long overdue and good riddance. For others, it’s a compassionate reaction of sadness, aggh shame, emotion and not a nice way to see uBaba go. Where did it go wrong? I remember…

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Why try to do everything by yourself?

Are you obsessed with doing everything by yourself? Use the skills and talents of others to help you get ahead. This has always been the wisdom of every successful entrepreneur and CEO. “Frank Winfield Woolworth (1852 – 1919) was a pioneer of a change store. He came from a humble background and became one of…

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What is Customer Service? 16 Ideas…

Customer Service is most relevant today. How does it apply to your team? In a recent training session, I asked staff from a newly formed group of companies: “What is Customer Service?” There were at least 16 ideas that were shared: Customer Service is about making sure that customers feel welcomed, appreciated and worth. They…

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OUTsurance, Twitter, Marketing and Cultural Sensitivity

Often it takes a really painful mistake to make us look inward at the very necessary changes we’ve overlooked – through oversight. This weekend saw OUTsurance showcase a Father’s Day advert with majority white fathers with their children. 19 White fathers and just 1 black father, has been suggested. The onslaught on Twitter was swift…

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