PA & Secretary Development

The Purpose of our PA & Secretary Development Training:

Secretaries, PA's and Receptionists - important frontline staff who create lasting impressions?

What are the core functions of the traditional secretary? How are modern functions necessitating the need for constant learning and development?

What will PA & Secretary Development do to your internal and external customers?

Our PA & Secretary Development Training is designed with the aim of developing and equipping practising PA’s and Secretaries with key competencies (skills, attitudes, values and behaviours) that are becomingmore andmore requisite in their complex and challenging environment. The programme endeavours to go beyond the basics and ranges from an introspective / thinking to practical / hands-on approach.

PA & Secretary Development Course Content:

PA & Secretary Development has a total of 4 Modules, which cover the following topics:

  Module 1: Performance indicators for the Modern Secretary
  Module 2: Attitudes and changing mindsets
  Module 3: Problem Solving Principles
  Module 4: Self Management

Matching Assessment & Pre-work:
Profiles Performance Indicator™
The Profiles Performance Indicator™ provides recommendations for improving employee performance, including how to respond to job-related stress, frustration and conflict; how to stimulate employee motivation and whether the employee is internally motivated or will need external stimulation.

How would YOU Benefit from our PA & Secretary Development Training?

By the end of the course you will be able to:

  - Evaluate their strengths and weakness, laying a foundation for personal insight, development,      goals, commitments and human relation strategies
  - Demonstrate a positive attitude and take initiative.
  - Apply practices to improve their self-image.
  - Apply problem solving techniques in various working situations.
  - Manage stress and be proactive.
  - Improve time and self management skills through Self Mapping™ and using time management      tools.
  - Develop better communication skills.
  - Learn how to be more creative and make work more enjoyable.

The Finer Details of our PA & Secretary Development Training:

Now that you have evaluated the PA & Secretary Development Training, and determined the training benefits, these are some of the finer details of the course.

Target Group:
Administrators, Frontline staff, Finance Departments, Call Centre personnel, Marketing and Sales staff, Managers, Receptionists and all levels of an organisation.

Method of Presentation:
Course Manuals, Facilitation, Group Interaction, MS PowerPoint presentation, AV clips, Breakaway group sessions, Practical learning Activities and Games.

Duration of Course:
2 days

Venue:
Training can be conducted in-house, or at a venue of your choice.

Get a Quote:

If you would like to get a quote for this or one of our other training programmes, please fill in the quick and easy form below and one of our consultants will contact you as soon as possible.

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