Customer Service Perspective™

The Purpose of the Customer Service Perspective™:

Do your frontline staff meet the customer service expectations of management?

What are the real gaps that your team members need to improve on?

Worldwide, up to two-thirds of all customers leave due to poor customer service. That is why the people you select to interface with your customers are so important. When you hire employees using Profiles Customer Service Perspective™ you populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability.

Profiles Customer Service Perspective™ assesses the attitudes and customer service proficiency of employees and job candidates. It gives you the critical information you need to hire individuals with good customer service skills, improve customer service training and increase awareness that every employee is part of the customer service team.

What does the Customer Service Perspective™ Measure:

The Profiles Customer Service Perspective™ measures the following:

   - Behavioral Characteristics:
      - Trust
      - Tact
      - Empathy
      - Conscientiousness
      - Conformity
      - Focus
      - Courtesy
      - Flexibility
   - Proficiencies:
      - Vocabulary
      - Numerical

The Profiles Customer Service Perspective™ generates the following reports:

   - Placement Report.
   - Coaching Report
   - Individual Report.

What is the Customer Service Perspective™ Used for?

Hiring, Placement, Promotion, Uncovering training and development gaps.

Get a Quote:

If you would like to get a quote for this or one of our other Profiles and Assessments, please fill in the quick and easy form below and one of our consultants will contact you as soon as possible.

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