Customer Service & Excellence

The Purpose of our Customer Service & Excellence Training:

Does your team deliver excellent customer service?

Do you have customers or fans?

Do they know the skills, attitudes and behaviours required to keep a customer?

Customer service is a basic requirement, yet it can 'wow' your customers and keep them for life.

Aimed at those who deal with customers on a day-to-day basis, this programme assists learners to identify their strengths and areas for improvement in terms of customer service; and then equips them with key knowledge, skills and attitudes to realise the level of service expected from the organisation.

Customer Service and Excellence is a 2 day programme offered by Synergistic Outcomes that can be customised to suit specific organisational needs. Learners experience a shift in thinking and perspective which leads to changed behaviours, improved relationships and loyal customers.

Customer Service & Excellence Course Content:

Customer Service & Excellence has a total of 3 Modules, which cover the following topics:

  Module 1: My Customer Service Style
  Module 2: Customer Service = Right Knowledge + Right Skill + Right Attitudes
  Module 3: Delivering Awesome Customer Service

Our Customer Service & Excellence Programme is customised to the key customer service traits required of staff in your organisation.

Matching Assessment/Pre-work:
Customer Service Perspective™
The Customer Service Prospectus™ is a tool for making sure everyone in your company is on the customer service team. Just as a chain is only as strong as its weakest link, a thoughtless remark on the phone or inattention to a customer’s needs can result in the loss of business. Everyone needs to be concerned with customer service.

How would YOU Benefit from our Customer Service & Excellence Training?

At the end of this course, learners will be able to:

  - Assess their present level of customer service knowledge and skills.
  - Identify the key skills and attitudes required for customer service in their companies.
  - Evaluate their behavioral characteristics and make plans for improvement.

The Finer Details of our Customer Service & Excellence Training:

Now that you have evaluated the Customer Service & Excellence Training, and determined the training benefits, these are some of the finer details of the course.

Target Group:
Sales people, marketers, trainers, team leaders, managers, influencers, advertising teams, public relationships, those who desire to build confidence in speaking and presentation skills .

Method of Presentation:
Course Manuals; Facilitation; Self Assessment; Participative Involvement; Practical Exercises; Role Plays; Sales Mapper Software.

Duration of Course:
2 days

Venue:
Training can be conducted in-house, or at a venue of your choice.

Get a Quote:

If you would like to get a quote for this or one of our other training programmes, please fill in the quick and easy form below and one of our consultants will contact you as soon as possible.

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