Business Telephone Etiquette

The Purpose of our Business Telephone Etiquette Training:

Do your staff project that corporate image you aspire for over the telephone?

Do we greet and thank?

Politeness, honesty, tact, efficiency - the telephone plays a vital role to the success of your business?

Business Telephone Etiquette is designed to equip receptionists, PA’s, secretaries and administrators with the knowledge, skills and attitudes to professionally manage incoming and outgoing communication over the telephone. To develop effective inter-personal communication skills that positively impact internal and external customers.

Business Telephone Etiquette Course Content:

Business Telephone Etiquette has a total of 3 Modules, which cover the following topics:

  Module 1: Exploring Effective Communication
  Module 2: Inter-personal Skills
  Module 3: Business Telephone Etiquette

How would YOU Benefit from our Business Telephone Etiquette Training?

By the end of the course you will be able to:

  - Identify attitudes, skills and behaviours required for effective communication
  - Develop professional telephone skills
  - Use effectively inter-personal and listening skills for internal and external customers
  - Recognise how corporate image is influenced by professional communication skills.

The Finer Details of our Business Telephone Etiquette Training:

Now that you have evaluated the Business Telephone Etiquette Training, and determined the training benefits, these are some of the finer details of the course.

Target Group:
All relevant staff desiring to improve telephone etiquette.

Method of Presentation:
Manuals, Facilitation, Group Work, Interaction, Self Evaluation, Role Plays and a practical step by step approach.

Duration of Course:
1 day

Venue:
Training can be conducted in-house, or at a venue of your choice.

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If you would like to get a quote for this or one of our other training programmes, please fill in the quick and easy form below and one of our consultants will contact you as soon as possible.

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