Synergistic Outcomes is participating in the Durban Business Fair(formerly known as the Ethekwini SMME Fair) for the 4th year.
The Durban Business Fair boasts being the leading small business event in Southern Africa, where small business owners are given the opportunity to showcase their products and create awareness for their services.
Synergistic Outcomes is in stall number 47.
Synergistic Outcomes at the Durban Business Fair 2011
My insurance broker once taught me this lesson. He advised me to write this out and paste it on the whiteboard in my office, where I could see it always.
If you’re a leader, manager, parent, administrator or someone with responsibilities, this is important advice that can help you do the right thing.
These are some problems or accusations we may be facing:
“Why did you give the customer such a large discount?”
“You promised the customer delivery on the order much earlier than our normal terms and conditions”
“You took sides on that issue because of your relationship with that person”
“The contract stated the following… why did you give more?”
“You seem to have your favourites and the rest are treated differently”
We make concessions because we wish to be……… “nice”.
Some of the reasons for wanting to be ‘nice’ and not ‘fair’, may include: Continue reading →
The news and social media has been abuzz today about the resignation of Steve Jobs, CEO of Apple Inc. Having underwent a liver transplant, surviving pancreas cancer and being on medical leave most of 2011, he wrote to the board a short letter which read:
“I have always said if there ever came a day when I could no longer meet my duties and expectations as Apple’s chief executive, I would be the first to let you know.
“Unfortunately, that day has come. I hereby resign as chief executive of Apple.
“I believe Apple’s brightest and most innovative days are ahead of it. And I look forward to watching and contributing to its success in a new role.
“I have made some of the best friends of my life at Apple, and I thank you all for the many years of being able to work alongside you.”
There are many tributes being made about his amazing and significant contribution to the world we live in. An amazing leader, contagious, one for design, product and quality.
If you wish to read a great blog on Steve Job’s best quotes, click here.
“People are our greatest asset” – is this really true?
Almost every manager utters or believes this cliche. This line is used to show staff that we really care and value them; that they make a meaningful difference to our company. I enjoy asking CEO’s, business owners, HR managers or top managers this question: “If you were leaving to start your own company, how many of your people would you take along with you?” Almost always, it is but a percentage of the total – usually 50%, 60% and sometimes 20%.
“People are our greatest asset” is a short-sighted and erroneous platitude.
Business and management guru, Jim Collins gets it right in his book Good to Great, “People are not your greatest asset; the right people are!”
The Problem
“67% of employed people are in jobs which they are not happy”
“66% of your hiring decisions will prove wrong in the first 12 months, and these will be the people who will stay” – Peter Drucker, the great management guru
“Most managers make up their minds – whether to hire or not hire a candidate in the first 4.3 minutes of an interview, and spend the rest of their time justifying their decision.”
“70% of a manager’s time is spent dealing with people-related problems”
How do you respond to someone who has already formed an opinion before hearing you out? How do make someone listen when they seem to have their index fingers in both ears, humming to tune of “The sun will come out/ Tommorrow” (Annie)?
Firstly, let’s understand three reasons why people shut off and choose to be closed minded, with a question at the end of each.
1. Beliefs. A belief is a truth to someone. Whether true or false, our minds accept them as real. Beliefs shape the way we see things. We accept or reject new information because we reference existing paradigms in our minds. Existing paradigms are not necessary a bad thing; they are of value in helping us make sense of our world. A good friend of mine is fond of saying: “If you can’t change your mind, are you sure you have one?”
2. Habits. Most people have developed unconscious tendencies of repeatedly responding in a certain way. Over time, we lack the self awareness to even realise what we are doing. This is like a blind spot – everyone else knows, except me. I have often heard it said that up to 99% of the things we do are done out of habit. Does that imply 1% is done by virtue of conscious thinking? Continue reading →